Reviews

Anon,
4.0

01.08.2016

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:

disappointed with the computer that wasn't working (we lost 2euros for nothing)


Response:

Dear Yumi, Thank you for taking the time in posting your feedback . Regarding the computer if reception is notified we would have refunded the 2 euro as this is computer work station is servived by an outside company. Thank you for been our guests. Kind Regards, Patrick Carney, General Manager.

Anon,
2.0

28.07.2016

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:

small rooms and not the standard like in Germany. The bathroom was quite dirty and smelled.


Response:

Dear Benjamin, Thank you for your feedback following your recent stay. We very much appreciate all feedback as it allows us to constantly improve the services we provide. Kind Regards, Patrick Carney, General Manager.

Anon,
2.0

26.07.2016

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:

The room was very small and the key card did not work as it should. The breakfast was good. It was very loud (you could hear guests that were 3 rooms away). After the key card didn't work they gave us a new one without checking if we are guests of the hotel or if we really belong to the room we tried to get in. The bathroom was not todays Standard. The price was too high.


Response:

Dear Elisabeth, Thank you for taking the time in posting your feedback following your recent stay. I am disappointed to see you were unhappy with some aspects of your stay for this I do apologise and thank you for affording me the opportunity in addressing your concerns. Kind Regards, Patrick Carney, General Manager.

Anon,
3.0

18.07.2016

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:


Response:

Dear Erica, Thank you very much for your ratings on the services we provide. We hope to have the opportunity in welcoming you back in the future. Kind Regards, Patrick Carney, General Manager.

Anon,
4.0

11.07.2016

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:


Response:

Dear LLuis, Thank you for taking the time in rating our services we provide. It is very much appreciated. We hope to see you again very soon. Kind Regards, Patrick Carney, General Manager.