Reviews

Paul, West Kirby
3.4

11.08.2016

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:

Good staff but hotel not in great location and can be very noisy


Response:

Dear Paul, Thank you for taking the time in completing our on line survey. We very much appreciate your comments on the team here thank you. I am surprised your comments on our location as we are ideally located right in the city centre within walking distance to all the main atttractions. Thank you for staying with us. Kind Regards, Patrick Carney, General Manager.

Edward, Englewood
3.8

10.08.2016

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:


Response:

Dear Edward, Thank you for taking the time in rating the services we provide . We very much hope to welcome you back in the future. Many Thanks, Patrick Carney, General Manager.

David , Leeds
4.8

06.08.2016

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:


Response:

Dear David, Thank you very much for the positive ratings following your recent stay with us, We hope to have the opportunity in welcoming you back in the future. Kind Regards, Patrick Carney, General Manager.

YUMI, FRESNES
4.0

01.08.2016

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:

disappointed with the computer that wasn't working (we lost 2euros for nothing)


Response:

Dear Yumi, Thank you for taking the time in posting your feedback . Regarding the computer if reception is notified we would have refunded the 2 euro as this is computer work station is servived by an outside company. Thank you for been our guests. Kind Regards, Patrick Carney, General Manager.

Benjamin, Regensburg
2.0

28.07.2016

  • Total Rating
  • Efficiency and helpfulness of reception team
  • Standards of housekeeping and maintenance
  • Service and quality in bar and restaurant
  • Comfort of accommodation
  • Overall service and staff friendliness
Comments:

small rooms and not the standard like in Germany. The bathroom was quite dirty and smelled.


Response:

Dear Benjamin, Thank you for your feedback following your recent stay. We very much appreciate all feedback as it allows us to constantly improve the services we provide. Kind Regards, Patrick Carney, General Manager.